Privacy Policy
Last updated: 24 Oct 2026Queuee is a token queue and booking service provided by Threedot and used by clinics, turfs, salons and service centres ("businesses"). This policy explains what personal data we collect, why, and how we protect it. It follows India's Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Who is responsible
When you take a token or book an appointment with a business, that business is the data fiduciary for your data. We process it on their behalf, only to run their queue and bookings.
For the accounts of business owners and staff, Threedot is the data fiduciary.
2. Data we collect
Customers and patients: name, mobile number, optionally age and relation (for example "son"), token and appointment details, visit times, and the WhatsApp messages you exchange with the business.
Staff: name, mobile number, role and login times.
Devices: the name of a paired TV screen and when it was last connected.
We do not collect medical records, diagnoses, prescriptions or payment details.
3. Why we use it
To issue tokens and run the queue, estimate waiting times, tell you on WhatsApp when your turn is near, manage appointments, fill in details for returning visitors, prevent abuse, and keep the service secure.
We do not sell your data and do not use it for advertising.
4. Consent
By sending BOOK on WhatsApp, scanning the business QR code, or giving your number at the reception, you agree to receive messages about your token or appointment.
Reply STOP at any time to stop notifications. You can still book again by sending BOOK.
Tokens for anyone under 18 must be booked by a parent or guardian, who gives consent on their behalf.
5. Who we share it with
Only the business you booked with can see your details. Businesses cannot see each other's data.
Service providers that help us run Queuee: Meta Platforms (WhatsApp messages) and our cloud hosting and database provider. They process data only on our instructions.
Government authorities when the law requires it.
6. How long we keep it
Token and visit history is kept while the business has an active account, and deleted within 90 days after the account is closed, unless the law requires longer.
Login codes expire after 5 minutes and are never stored in message history.
7. Your rights
You can ask to see, correct or delete your data, withdraw consent, raise a grievance, and nominate someone to act for you.
The quickest way: send MY DATA (for a copy) or DELETE MY DATA to the business on WhatsApp. Send STOP to stop updates. The business answers within 7 days.
Contact the business you booked with, or write to team3dothub@gmail.com. We reply within 30 days. If you are not satisfied, you can complain to the Data Protection Board of India.
8. Security
Encrypted connections (HTTPS), separation of every business's data, role-based access for staff, signed status links, and rate limits on logins. If a personal data breach happens, we will inform the affected people and the Data Protection Board as the law requires.
9. Cookies and storage
One cookie for your language choice, and browser storage to keep staff logged in and to work through short internet outages. No advertising or tracking cookies.
10. Grievance officer and contact
Threedot, [registered address]. Email: team3dothub@gmail.com. If we change this policy we will update this page and the date above.